HIRE A QUALIFIED
Help Desk Staffing Solution
Get new customers up to speed rapidly, solve product & service-related technical issues, and effectively manage your support load with help desk outsourcing from VPLOY.
Close Tickets Faster & Boost Retention
In today’s technical landscape, customer satisfaction is crucial, and a poor experience can lead to negative outcomes. That’s why VPLOY offers premium help desk outsourcing services to ensure top-tier support for your business.
Whether you need to add a single team member or deploy entire departments, we offer scalable solutions with fast response times. Our staffing solutions provide cost-effective help desk outsourcing, handling customer education, integration, and troubleshooting.
With VPLOY, you can work smarter and focus on productive activities. Our staffing solutions cost less than 60% of in-house labor, and we handle recruitment, background checks, payroll, and benefits for you. We’re a hassle-free solution for handling support inquiries without being distracted from your core mission.
Effective help desk support at a fraction of the cost
VPLOY staffing solutions excel at handling support inquiries, including customer onboarding, ticket management, issue resolution, and support metrics. They can handle various communication channels such as phone, email, SMS, and chat, responding to inquiries about products, procedures, and solutions.
Our Staffing Solutions integrate seamlessly with your existing methods and processes, allowing for scalable support at a fraction of the cost of in-house staff.
With 24/7 coverage and the flexibility to reallocate existing personnel, you can maximize expertise and responsiveness.
Whether you need faster ticket resolution or increased support availability, VPLOY staffing solutions can help you achieve your business goals. Schedule a Business Strategy Session to get started.
What a Help Desk Staffing Solution Can Do
Manage Scheduling
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services
- They will assist you with maintaining your schedule
- Keeping your customer service on track
Manage Trouble Tickets
- Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
- Work with the appropriate staff on your team to ensure prompt response
- Expedite successful resolution & ensure customer satisfaction
Administrative Support
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services
- They will assist you with maintaining your schedule
Manage Communications
- Screening phone calls and email correspondence
- Approving and adjusting meeting times
- Scheduling and coordinating meetings and other events
The VPLOY Difference
See what makes VPLOY the industry leader
Industry Leader
With nearly 20 years of experience, we set the standard for staffing solution services. Trusted by thousands, we lead the industry in expertise & innovation.
Speed to Hire
Onboard your staffing solution in as little as one week. Our streamlined process insures you get the talent you need, when you need it the most.
Diverse Talent
Gain access to skilled professionals from virtually every industry and role. Whatever your business needs are tomorrow, we have the talent solution today.
Extensive Screening
Only the top 0.7% of candidates pass our rigorous screening process. We ensure you’re matched with reliable, high-performing professionals.
Inclusive Pricing
Enjoy transparent pricing with no hidden fees. Our plans are designed to provide maximum value for your investment, & flexibility for growth.
Reliability
Our virtual professionals come ready to contribute from day one. Equipped with the tools & resources to succeed, they’re prepared to make an immediate impact.
Fortune 500 companies & SMBs trust VPLOY
What Our Clients Are Saying
“We’ve had systems in place for a while, but since getting our Staffing Solution, we’ve noticed more time devoted to our buyers and seller and actually more time to be able to follow up on leads rather than following up on checklists of listings and closings. VPLOY is a very innovative and cost effective company and they strive hard to please. Our Staffing Solution is excellent. She’s very service focused and picked up the flow of operations quickly.”
“We hired our first Staffing Solution about 4 years ago, and they’ve become an essential part of the business. They do administrative work, ensure quality in our client info & leads, update the CRM, create reports, etc. If they’re gone, we start crying – they’re really that crucial.”
“VPLOY has exceeded our expectations! The interview process was super easy and we had very good candidates to chose from. Our Staffing Solution is outstanding, learns quickly and has great language skills. We highly recommend VPLOY to anyone who needs an addition to their team.”
“The whole team at MOD has been fantastic to work with. Very professional from start to finish. We look forward to a long working relationship with them.”
“I switched to an outsource Staffing Solution about two years ago. I find they are more efficient than those in the USA because they don’t have all the distractions. They work very hard. VPLOY is great about giving support and making my billing easy. They are always trying to help with the training of my Staffing Solutions.”
“Our first Staffing Solution does a lot of the research we need in building our clients storybrand and sphere of connections, providing them with support; while our second Staffing Solution helps our clients with their processes and inventory-related things. They both assist our copywriters in publishing, along with some website maintenance. They’re excellent in all those!”
“With my Staffing Solution, I can reduce the costs and open up more revenue which I can give back to more clients with a better customer experience. My Staffing Solution helps me build and market my brand over social media channels, edit my content and deliver them to the right audience—depending on which aspect of my businesses and personal life.”
“VPLOY is the perfect solution for my overall goals in the REO market. My staffing solution has a lot of real estate knowledge, and what she doesn’t know, she picks up quickly. She has become a real asset to our team. I highly recommend VPLOY.”
“I would highly recommend VPLOY for any of your Staffing Solution needs. They were able to screen several Staffing Solution candidates for the position that we needed and provided a high-quality candidate within 48 hours that currently exceeds our expectations.”
“I’ve had VPLOY staffing solutions for over 6 years now – our staffing solutions take care of the things that naturally slow me down. They’re going to make your systems better, and take care of things that you don’t see, and help keep you in the zone making money.”
“VPLOY adds so much value – they don’t just provide the people, they train them! When you add a VPLOY staffing solution to your sales team, that’s how people like me grow from being a nobody back in 2007 to making over $10 million in GCI last year.”
“I’ve used VPLOY for several years now for transaction coordination, lead followup, media & marketing, etc. If it can be done behind a computer or phone, their Staffing Solution’s will rise to the challenge. I highly recommend them to get more done without breaking the budget.”
“A VPLOY staffing solution can help your office provide a consistently higher level of service from recognition to communication, to the calendar, to anything you can imagine. Having my staffing solution has just been transformational for me. I really love my Staffing Solution, she’s fantastic!”
“I was nervous about hiring my 1st Staffing Solution but VPLOY came highly recommended and I could not be more pleased. It’s been a short period of transitioning but I find myself with more time now, which I know in the long run is going to pay off huge dividends as I continue to build my business. I love the fact that I have a coach in conjunction with my Staffing Solution that keeps us both on the right path to success for us all!”
“VPLOY is where you’ll find real estate trained Staffing Solutions that can do everything that an assistant can do for you, except physically picking up a lockbox or paperwork, because they’re located remotely in the Philippines. They work the hours you want, in the timezone you’re in – and when you hire them for 8 hours a day, they actually work a full 8 hours a day – without the meetings, calls, bathroom breaks & everything else. They work, work, work, which is why they get so much done.”
Helpful Resources
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